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ServiceNow CIS-CSM certification validates the implementation specialist’s ability to configure and implement ServiceNow CSM features to meet customer requirements. It demonstrates the specialist’s deep knowledge of ServiceNow CSM and its best practices, as well as their understanding of how to optimize CSM processes to achieve better customer satisfaction. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also highlights the specialist’s commitment to continuous professional development, as the certification needs to be regularly renewed to ensure the specialist remains up-to-date with the latest ServiceNow CSM updates and features.

ServiceNow CIS-CSM Certification Exam is ideal for professionals who want to specialize in customer service management solutions. It validates a professional’s knowledge in various aspects of customer service management, including setting up CSM applications, establishing customer service support systems, and providing solutions to manage customer requests throughout the entire lifecycle. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam also ensures that certified professionals are proficient in meeting customer demands, improving customer satisfaction, and boosting service quality.

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The ServiceNow CIS-CSM certification exam is one of the top-rated career booster certifications in the market. This ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) certification offers a great opportunity for ServiceNow aspirants to validate their skills and knowledge. By doing this they can gain several personal and professional benefits. These CIS-CSM Certification benefits help them not only prove their expertise but also enable them to gain multiple career opportunities in the highly competitive market.

During the certification process, candidates develop proficiency and understanding in customer service management applications and their underlying platform of ServiceNow. Successful candidates are able to manage and configure customer service-related data and functionality, workflows for customer service management, and case management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification attests to a professional's competency to manage the service process pipeline via ServiceNow customer service management solutions.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q204-Q209):

NEW QUESTION # 204
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

A. Contacts
B. Assets Most Voted
C. Publications Most Voted
D. Contracts
E. Products Most Voted

Answer: B,C,E

NEW QUESTION # 205
What role does the Engagement Manager play before the Workshop? (Choose two.)

A. Assists with technical requirements
B. Project Manager
C. Acts as intermediary
D. Provides answers to technical problems

Answer: A,B

NEW QUESTION # 206
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

A. B2C
B. B2B

Answer: A

NEW QUESTION # 207
Information in the Case Field 'Contact' is copied to which Incident Field?

A. User
B. Contact
C. Customer
D. Caller

Answer: B

Explanation:
Reference:
customer-service-management/reference/csm-integration-sm-incident.html

NEW QUESTION # 208
The available case types are: (Choose two.)

A. Product Support
B. Product
C. Support
D. Order

Answer: C,D

NEW QUESTION # 209
......

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Valid CIS-CSM Study Guide & CIS-CSM Reliable Guide Files

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q204-Q209):